Monday – Friday
8 a.m. – 5 p.m.
(CCCERA is closed for lunch between noon and 12:30 p.m.)
1355 Willow Way
Concord, CA 94520
CCCERA’s voicemail system is available 24 hours a day. Messages left in the general mailbox will be forwarded to the correct person for response. Please speak clearly, and remember to leave your name and telephone number. Verbal instructions cannot be accepted or acted upon for transactions, applications for benefits and disbursement requests.
General information questions can often be answered at the time of your call. Specific questions about your personal account or assistance with more complex subjects may require research. CCCERA staff will answer your queries as soon as possible.
Please send public records requests to email@example.com.
Counselors are available for individual appointments and telephone consultations between 9 a.m. and 4 p.m., Monday through Friday. Counselors are assigned alphabetically to accounts and are trained in all aspects of the benefit structure and the retirement process.
To request an appointment, call CCCERA or submit our online form.
Group counseling is available to all members, but is particularly helpful for members planning to retire within five years. Sessions are held frequently throughout the year. Check our calendar to see when the next session is scheduled. Call CCCERA for more information and reservations.
Submit general questions to CCCERA using the form below.