Coronavirus Updates
Our office is open by appointment only. Regular phone hours are available Monday through Friday.


Visits By Appointment Only

In order to maintain the health and safety of members and CCCERA staff during the ongoing COVID-19 pandemic, CCCERA’s office will open on a limited basis to members by appointment only, beginning July 26, 2021.

If you are able to complete your business with CCCERA via mail, email, phone, or video, we ask that you continue to do so.

Walk-ins will not be accepted.

Appointments can be requested by emailing or calling (925) 521-3960.

If you have an in-person appointment scheduled, we ask that you adhere to the following guidelines:

  • All visitors are required to wear a face covering/mask. If you do not have a face covering/mask, call us ahead of time, and we can bring one to the door for you.
  • Upon arriving at the suite doors, please call the phone number posted on the door and provide your appointment information to the receptionist.
  • We have placed sanitizing stations at the CCCERA office entrance and encourage all visitors and employees to sanitize their hands upon entry and exit.
  • If you or anyone in your household has been ill within the past two weeks, please let us know so we may reschedule your appointment. As an alternative, a telephone or video appointment can be scheduled.

How to Submit Documents

While you may request an appointment for submitting forms or documents, you can submit forms and documents in person without an appointment.

Please note the following options:

Mailing and Physical Address 1200 Concord Avenue
Suite 300
Concord, CA 94520
Fax (925) 521-3969

Phone Hours

Monday through Friday
8 a.m. to 5 p.m.
(Closed between noon and 12:30 p.m.)

If you have any questions outside of these hours, please leave us a voicemail at (925) 521-3960 or email us at

Retirement Workshops

Pre-retirement workshops are currently being held virtually. Retirement overview workshops have been canceled until further notice; a video of the overview is available.

Retirement Application Processing

If you have submitted an application for a recent or upcoming retirement, we are processing your application and you will receive your pension check based on the schedule outlined in the retirement application checklist. For more information regarding the timing of your first pension payment please contact CCCERA.

Retirement Payments

Upcoming pension payments are also on schedule. For members that have been receiving monthly pension payments, the next pension payment date is August 2, 2021. Direct deposit transactions will take place on or before this date, and checks will be mailed by this date.

Health Benefits

For information regarding health benefits and questions, please contact the Contra Costa County Employee Health Benefits Department at (925) 655-2100 or