We Heard You!
New Process Reduces Time Spent Waiting on First Benefit Payment
This March CCCERA redesigned its retirement application process to reduce the time that new retirees wait to receive their first benefit payment. The new process ensures that retirees who submit completed retirement applications and documentation will receive their payment within 75 days of their last employer paycheck.
The process was redesigned due to a higher volume of retirements than in years past, resulting in long wait times for retirees’ first benefit payments. With the new process:
- Retirees will work with a dedicated retirement counselor that will walk them through the intake process
- Retirees can now preselect their benefit payment option
- Retirees are encouraged to submit documentation early, such as birth certificates and marriage records
These changes have reduced the time retirees wait between their last paycheck and first benefit payment, resulting in average processing times of around 55 days. We are proud of our staff for this accomplishment and look forward to even more innovations in the future to better serve our members.