Contact Us

Overview

Contact Us

Our office is currently closed to the public. Limited phone hours are available Monday through Thursday.

Phone Hours

Limited Phone Hours Until July 26, 2021

Monday through Thursday
9 a.m. to 2 p.m.
(Closed between noon and 12:30 p.m.)

Regular Phone Hours Beginning July 26, 2021

Monday through Friday
8 a.m. to 5 p.m.
(Closed between noon and 12:30 p.m.)

If you have any questions outside of these hours, please leave us a voicemail at (925) 521-3960 or email us at info@cccera.org.

Phone, Fax and Voicemail

Phone

(925) 521-3960

Fax

(925) 521-3969

Voicemail

CCCERA’s voicemail system is available 24 hours a day. Messages left in the general mailbox will be forwarded to the correct person for response. Please speak clearly, and remember to leave your name, telephone number, and email address. Verbal instructions cannot be accepted or acted upon for transactions, applications for benefits and disbursement requests.

Mailing and Physical Address

1200 Concord Avenue
Suite 300
Concord, CA 94520
View map

Visits By Appointment Only Begin July 26, 2021

In order to maintain the health and safety of members and CCCERA staff during the ongoing COVID-19 pandemic, CCCERA’s office will open on a limited basis to visitors by appointment only, beginning July 26, 2021.

If you are able to complete your business with CCCERA via mail, email, phone, or video, we ask that you continue to do so.

Walk-ins will not be accepted.

Appointments can be requested by emailing info@cccera.org or calling (925) 521-3960.

If you have an in-person appointment scheduled, we ask that you adhere to the following guidelines:

  • All visitors are required to wear a face covering/mask. If you do not have a face covering/mask, call us ahead of time, and we can bring one to the door for you.
  • Upon arriving at the suite doors, please call the phone number posted on the door and provide your appointment information to the receptionist.
  • We have placed sanitizing stations at the CCCERA office entrance and encourage all visitors and employees to sanitize their hands upon entry and exit.
  • If you or anyone in your household has been ill within the past two weeks, please let us know so we may reschedule your appointment. As an alternative, a telephone or video appointment can be scheduled.

How to Submit Documents

While you may request an appointment for submitting forms or documents, you can submit forms and documents in person without an appointment.

Please note the following options:

Mailing and Physical Address 1200 Concord Avenue
Suite 300
Concord, CA 94520
Email info@cccera.org
Fax (925) 521-3969

Public Records Requests

Please send public records requests to publicrecords@cccera.org.

Email

For general questions only, email info@cccera.org or submit this form. Please note, CCCERA does not have an online login for members. For specific account information, please call CCCERA.

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Let Us Know How We Are Doing

Let us know about your experience with CCCERA. We appreciate your feedback!

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Website Feedback

Were you able to find what you were looking for? Our website is an important tool for you and your membership at CCCERA. Let us know how we can improve our website using the form below.

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Report a Death

We are deeply sorry for your loss. To notify CCCERA, use this form or call our office ‒ a retirement counselor will guide survivors through the required procedures, forms and certificates that must be submitted.